By Mark Jeross, New XFINITY Customer
In April, my wife and I made the switch to XFINITY internet, TV and phone service at our Huntington Woods home. After eight years, we had grown tired of the slow internet and steadily increasing bills we had with our other provider.
The final straw came this spring when we moved out temporarily to put an addition on our home. I called our previous provider, and they wanted $45 per month to put our services on hold. I declined, which led to four months of back-and-forth billing issues. Enough was enough.
I called XFINITY, and the transition was seamless. Technicians worked around the construction schedule, making multiple trips to the house. They were kind and courteous, showing us everything we needed to know. They took great care with the installation, making sure all our furnishings were protected so nothing got damaged. And, they even helped us move some furniture and an area rug.
The day after the service was activated, we moved back home. We’re getting to know the many features, such as the My Account app and web portal where I can easily check, reschedule and cancel appointments.
My Account’s Tech ETA feature alerts when my technician is on the way to my house. It shows me the technician’s name and picture, so I know who they are before they get to my door. When I have questions, My Account also lets me check FAQs, or if I need, live-chat a representative via the web portal. I also can check repair times in the event of a storm outage.
In addition to the great customer service we’ve received, XFINITY also has a great menu of features. I use the XFINITY Sports app as a convenient way to check Tigers scores. And, with my X1 Voice Remote, I just tell it what channel I want, and the TV goes there. Now I don’t need to know channel numbers to find network shows like Saturday Night Live, premium shows like Billions and Last Week Tonight with John Oliver, and Netflix shows like House of Cards.
I also love the fact that we now have much faster, more reliable service. This is important because service downtimes are not only irritating, but they also impact our ability to control our smartphone features, like our Nest thermostat, lights and blinds. With XFINITY, the service is strong and my family doesn’t have to worry about systems failing us.
Switching to XFINITY was an easy experience. I’m glad I did it, and I would do it all over again.