At Comcast, we believe every employee is responsible for ensuring our customers have a great experience with us. Here in Michigan, we’ve got more than 4,000 employees dedicated to improving customer service.
From time to time, we’d like to introduce you to some of our local colleagues who work hard on our customers’ behalf.
Meet Harrison Parrish, of Grand Rapids:
1. How long have you worked with Comcast?
I have worked for Comcast since March 2016.
2. What do you do in your role as a technician?
I do everything from troubleshooting customers’ telephone, television and internet problems to installing these services. Many times, a customer’s issue may not have anything to do with their service but rather the device they’re using. It’s my job to figure it out so they can rely on their technology again.
3. What would you say is the most gratifying/best part of your job?
The best part of my job is being able to resolve my customers’ service issues. We all get frustrated when our technology isn’t working the way we expect it to. I enjoy helping fix problems for my customers.
4.What is the most valuable lesson you have taken away from representing Comcast and working so closely with our customers?
It’s not always easy to enter a customer’s home who’s frustrated. I believe developing personal relationships with my customers helps them see a different side of what Comcast actually represents. When I leave a customer’s home, I pride myself on seeing a smiling face because they’re happy and satisfied with my efforts to relieve their problems.
5. What is one tech tip that you offer customers most commonly that they typically aren’t aware of?
Make sure all your connections are tight, especially if you are doing an installation or moving equipment on your own. A loose connector can let in enough interference to hinder all of your services and even neighbors’ services.