Meet Jordan and Lamar, Michigan Comcast Techs Who Find Trouble Spots Before You Do

We strive to give our customers a superior experience. Like with any technology, our network needs continuous maintenance to ensure you can watch your shows when you want and get online when you need.

Our technicians and network engineering teams work behind the scenes every day to make sure the network that powers our products is working properly for you.

Employing our hi-tech troubleshooting software, our team is able to precisely locate potential trouble spots in our network—often before they become issues for our customers. As they proactively identify areas needing attention, our technicians and network team work hand-in-hand to resolve potential problems.

“Every morning we huddle and come up with a strategy to tackle potential network issues that have been identified,” said Jordan Beauchamp, a Comcast technician. “We then go out into the field armed with high-tech tools that allow us to fix these potential problems before customers notice them.”