As part of Comcast’s multi-million-dollar nationwide commitment to improve customer service, the company opened XFINITY retail stores in Grandville and Muskegon. The Grandville store is located at 3433 Century Center Street SW adjacent to Rivertown Mall. The new Muskegon location, which officially opened February 7, is at 5506 Harvey Street next to The Lakes Mall. These new stores are designed entirely around the needs of customers, providing them with an opportunity to explore, learn about and interact directly with the latest XFINITY services.
Both stores feature contemporary hands-on displays and comfortable seating areas where customers can interact with all XFINITY products from internet, video and connected home solutions to Xfinity Mobile, a simple, flexible, affordable wireless plan designed to save customers money.
Patrons can learn from trained technology specialists how to personalize, manage, and control their home WiFi experience with Xfinity xFi. The company’s new, industry-leading platform lets customers easily optimize and evaluate their in-home WiFi performance, and they can view connected devices, pause WiFi access for any device and set usage rules. As consumers increasingly rely on their home WiFi networks, Comcast recently introduced xFi Advanced Security, a new service that monitors, blocks and informs customers of online threats to all connected devices — adding an extra layer of protection for their entire home network.
“Giving our customers places to try out our products is the most effective way to educate them of how our technology can provide more convenience and added value,” explained Parvathy Hariharan, vice president of sales and marketing for Comcast in Michigan. “These new stores also give us an opportunity to enhance the customer experience with us through face-to-face conversations and top-notch service.”
Within the new stores, there is also a space where customers can learn about Comcast Business’ commercial service which provides multi-gig speeds to business customers.
Store hours are Monday through Saturday from 9:00 a.m. to 7:00 p.m. and Sunday from 12:00 p.m. to 5:00 p.m. For more information about XFINITY products and services, call 1-(800)-XFINITY or visit www.xfinity.com.