Shining a spotlight on Comcast’s regional employees in Michigan, Indiana and Kentucky – the employees who keep our customers connected. This month features Mary Maliga-Brown, Director of Marketing, who recently hit her 25-year anniversary with Comcast.
After running a call center for Cable London, Mary’s career with Comcast began in 1998 after her husband received a job offer in Michigan. She had never heard of Comcast while living in England, but an acquaintance knew someone working for Comcast in Michigan and encouraged her to apply. She soon accepted the job of Dispatch Manager at the call center. “I thought the new role sounded fun. I loved that job, and the people I worked with were terrific,” says Maliga-Brown. Now working as Senior Director of Marketing for Comcast Heartland Sales and Marketing team, she says her teammates and Comcast’s growth and evolution has kept her working at the company for over 25 years. Although her schedule is hectic, she loves it! “I could have five daily meetings; each is unique, forcing me to understand all aspects of our business and engage in diverse ways. It can be challenging, but it drives me,” explains Maliga-Brown.
As a marketing director, she develops local market strategies and executes plans to drive growth for Comcast products and services. This includes local grassroots marketing, events and sales-driving projects. She is currently powering the company’s Xfinity 10G rollout with her team driving branding, messaging and strategy. Mary stresses that ensuring frontline employees understand the importance and impact of the 10G network allows them to be better brand ambassadors. “The branding of our network as Xfinity 10G has been an exciting journey. The opportunity to talk about our network’s superiority and change customers’ lives with this superior internet connection. It is a message the teams get behind, promising to deliver a future-facing network.”
The secret to her success, Mary advises anyone in any industry to “go outside their comfort zone.” She shares, “I have been involved with projects where I relished the challenge, learned and succeeded. Also, it’s important not to always focus on moving up in the organization; lateral moves can often pay off better overall.” Throughout her 25 years at Comcast, she has learned to not wait for someone to help but take the first step and seek guidance. “I always let my work ethic and accomplishments speak for themselves. As the business changed, I realized how important it was to make contacts outside my circle of influence, sharing thoughts and ideas with others,” says Maliga-Brown.
