#StaySafe #StayWarm
Monday, January 15, 2024, 6:20 p.m.
Over the past 24 hours, our response crews have made incredible progress, restoring service in most of the areas impacted by the extreme weather. Our crews are back out today working through any remaining outages.
If customers have electricity but not Xfinity services, we recommend resetting your devices, including wireless gateways, modems, routers and/or TV boxes.
We are thankful for the patience and understanding we’ve received from customers across our region.
For additional resources or Comcast customer tips, please read here.
For the latest outage information for your home, please visit the Xfinity app or xfinity.com/support/statusmap. For the latest information for your business, please visit the Comcast Business app or business.comcast.com/status/.
Sunday, January 14, 2024, 10:10 a.m.
Our rapid response crews worked day and night and made significant progress on Saturday, restoring service in most of the areas impacted by the storms.
Our crews are back out today to identify and repair any remaining damage from the storms and now from the bitter cold. Please note that we cannot make repairs to our lines until the power companies complete their repairs and give our crews the all-clear to enter the work area safely.
We ask for your continued patience as our crews complete their work. For additional resources on Comcast customer tips, please read here.
For the latest outage information for your home, please visit the Xfinity app or xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or business.comcast.com/status/.
Saturday, January 13, 2024, 2:30 p.m.
We want to extend our sincerest thanks to the power companies and their employees, who have been working day and night to restore service as quickly as possible.
Network Updates
In coordination with power and utility providers, our teams are working as quickly and safely as possible to assess damage and restore connectivity where possible. Latest reports say there are as many as 180,000 residents in Michigan currently without power, so while your Xfinity network may not be damaged, you may be offline due to a power outage. Once power is restored and we can gain access to the area and complete our repairs, your services will begin to come back online.
Other Activity Underway
To help power our network and equipment during this commercial power outage, our response team has deployed more than 220 fuel-run generators as a temporary solution.
Additionally, we have more information on Comcast apps that can help you stay connected during Gerri and other natural disasters, which you can read here.
Friday, January 12, 2024, 6:20 p.m.
Winter Storm Gerri is bringing heavy snow and high winds to our region across Michigan, Kentucky and Northern Indiana. We prepare for storms like Gerri by monitoring the weather carefully, putting our emergency plans into place even before the storm starts and making sure our repair crews and supplies are ready when the time comes.
Already, the storm has caused several power outages in the area, which directly affects our customers’ ability to access their Internet and other Comcast services. Once power is restored, your services may come back online. In instances where storms damage our network and cause service outages, we coordinate with area power companies and other utility providers in an effort to restore your services as quickly and safely as possible.
If you’re experiencing a power or service outage, please download the Xfinity app or Comcast Business app from the Android or iOS app store. You can use the apps to check the status of service in your area, get answers to questions about your service and chat online with Customer Care representatives. In addition, if you’re an Xfinity Internet, Comcast Business Internet or Internet Essentials customer, you can access one of our Xfinity WiFi hotspots to connect to the Internet. Just look for the “xfinitywifi” or “XFINITY” SSID and login with your credentials when prompted. Our Xfinity TV customers can stream their favorite movies, shows and other content on their mobile devices via the Xfinity Stream app.
We know the services we provide are important to you, and for those impacted by the storm, we ask for your continued patience. Please know that as power is restored to your area, our teams will be working to get you back online.
For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/.
