Thursday, June 27, 2024, 5:00 p.m.
Over the past 24 hours, our response crews have made incredible progress, restoring service in most of the areas impacted by the severe weather. Our crews are continuing to work through the remaining outages, replacing downed lines as damaged infrastructure and downed trees are cleared.
According to state utility reports, more than 8,000 residents in West Michigan are still without power. We continue to operate temporary, fuel-based generators to power our network in areas where commercial power has not yet been restored.
If customers have electricity but not Xfinity services, we recommend resetting your devices, including wireless gateways, modems, routers and/or TV boxes.
Additional information:
- For the latest outage information for your home, please visit the Xfinity app or xfinity.com/support/statusmap.
- For the latest information for your business, please visit the Comcast Business app or business.comcast.com/status/.
- For more information, customers can chat online with an agent, visit Xfinity.com/response or connect with Comcast on X at @xfinitysupport.
Wednesday, June 26, 2024, 5:00 p.m.
West Michigan was hit by severe storms on Tuesday, bringing down trees and forcing power outages that are currently affecting our customers in Muskegon, Grand Rapids, and Portage.
In coordination with power and utility providers, our teams are working as quickly and safely as possible to assess damage and restore connectivity where possible. According to state utility reports, as many as 52,000 residents in West Michigan are currently without power. Once power is restored and we can gain access to the area and complete our repairs, your services will begin to come back online.
As a temporary solution, we have deployed 75 fuel-based generators to help power our network in areas where commercial power has not yet been restored.
We urge our customers to please stay away from any downed lines and heed local safety warnings, as downed electrical lines may be extremely dangerous. To report an issue with a line in your neighborhood, please use the Xfinity App, visit xfinity.com/xfinityassistant, or call 1-800-XFINITY and provide the address. Residents can report concerns even if they aren’t an Xfinity customer.
Additional information:
- For the latest outage information for your home, please visit the Xfinity app or xfinity.com/support/statusmap.
- For the latest information for your business, please visit the Comcast Business app or business.comcast.com/status/.
- For more information, customers can chat online with an agent, visit Xfinity.com/response or connect with Comcast on X at@xfinitysupport.
- Local power must first be restored before Xfinity video, phone or internet services can begin working again. If you have electricity but not Xfinity services, we recommend resetting your devices, including wireless gateways, modems, routers and/or TV boxes.
We will continue to provide local outage updates on X at @ComcastMI. You can find additional information on our Storm Resources & Readiness Tips page.
